RETURNS and EXCHANGES.
Please note: Return is not possible for Custom/Configured costumes or with specific customization request in the “EXTRA PERSONALIZATIONS” OR “NOTE FIELD” field, via MAIL, TELEPHONE MESSAGE, etc.
If you wish you can make a return or exchange no later than 14 days after receipt of the product(s).
- To request a return, REPOST the MAIL of your ORDER to order@aguaformentera.com specifying your willingness to return and/or exchange the product(s)
- Attach inside the return package a copy of the order confirmation (so we understand who you are and help us handle the exchange order or refund faster 🙂 )
- The merchandise must be INTEGRATED and still in its original packaging WITH CARDS NOT REMOVED AND ESPECIALLY MUST NOT HAVE BEEN USED.
- The goods must return to our warehouses no later than 14 days after receipt of the products.
The conditions for exchanges and returns are as follows:
The return involves the payment of shipping costs by the customer who has to send the goods back to our premises at his or her own expense, the address where to send the return will be communicated to you at the time of the return application you make by email (as specified in point 1.)
Purchased merchandise may be returned within 14 days from the date of delivery, undamaged and still in its original packaging WITH CARDS NOT REMOVED AND ESPECIALLY MUST NOT HAVE BEEN USED.
VERIFY WELL BEFORE RETURNING THE BIKINI THAT YOU HAVE NOT SPOILED IT AT THE TIME OF TESTING ( in fact, we recommend trying on bikinis with the bottom underneath or a bottom protector) there are no plastic hygienic seals for an eco friendly issue towards the environment, we are trying to eliminate as much plastic as possible from the packaging.
We do not accept returns after the deadline.
If these conditions are not all verified the return will not be accepted.
In any case, the Customer shall return the items undamaged, unused, with their original packaging and, for better handling of the return by Agua Formentera by attaching within copy of order confirmation sent via email at the time of purchase, it is very important to include in the return all the information that allows us to refund and/or replace the product.
It is specified that the right of withdrawal applies only to consumers, who as defined in Art. 1469a are as follows: “the consumer is the natural per sone acting for purposes outside the business or professional activity, if any.” Consequently, if the purchase is made as a VAT-registered company or professional, the right of withdrawal cannot be asserted for purchases made in that capacity.
All products sold on AguaFormentera.com are handcrafted and handmade, so small flaws and inaccuracies are part of the product itself to testify that it is a HAND MADE and not an industrial product.